What is our return policy?
Please note, any problems with the receipt of your package must be called in to us within 30 days of the delivery date! If you suspect the bottle is bad, please just put the cork back in the wine leaving the contents of the wine in the bottle. We can't take back any empty bottles! If you find any errors regarding type of wine and vintage, please call us 908.879.5352 or send an e-mail to AskUs@chesterfinewine.com right away. We will arrange to have the package picked up and returned to us right away for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you. For this reason, it is vital that you let us know of any error immediately to ensure the fastest delivery of your new shipment. If you wish to return your wine for any other reason you may do so. Please re-pack the wine and send it to "ShopRite Chester Fine Wines & Spirits, Attn: Returns, 120 US Hwy 206 S, Chester, NJ 07930". Please include a copy of the original sales receipt with the package. Please note: All returns are subject to a 15% restocking fee.
Why is my state not listed as a valid shipping state on your website?
If you do not see your state listed on our list of valid shipping states, it is because either your state or NJ law prevents us from shipping within your states borders. If you have any questions, give us a call.
If I ship a bottle of wine to someone as a gift, will there be an invoice included, and am I able to include a gift card?
If you place an order and request it to be sent as a gift, there will be no documentation included with the shipment. If you would like a gift note to be included, that can be accommodated by using the "Gift Note" text box during the check-out process.
If I place an order today, when it will ship / be ready for pickup?
Orders placed today will normally ship or be ready for pickup on the next business day, providing all items are in stock. All orders that are placed must be pulled in the order that are placed, to ensure that each customer gets the requested wine in proper order. You will be notified by email that your order is ready to be picked up or if it has shipped. If you place an order Thursday through Sunday however, we will use our discretion with regards to weather conditions as to if the shipment will not go out until the following Monday to prevent it from being held in a storage facility over the weekend.
Do you have a retail store that I can visit?
Yes, we have a brick & mortar located in Northern New Jersey. Our physical address is: 120 US Hwy 206 South, Chester, New Jersey 07930
Can I hold wine without payment?
Unfortunately no, all wine orders must be processed and billed the day they are placed in order to remove the items from our inventory.
How long am I able to hold wine at your location before it must ship out or be picked up?
There is a 30-day holding period for all orders. Because we operate in such a high volume, space in our warehouse is very limited. We are a wine retail store; however we are not a wine storage facility. Orders that exceed the 30 day holding period are subject to a $20.00 storage fee calculated on a per case basis.
What are your store hours of operation?
Our retail store operates Monday through Saturday 9am to 9pm and 10am to 7pm on Sunday. Times are subject to change during holidays and inclement weather.
What happens if no one is available to sign for my delivery?
There must be an adult of at least 21 years to sign for any delivery since the shipment contains alcohol. If no one is available when delivery is attempted, there will be two more attempts made on consecutive business days. At this point you can contact the shipper to make alternative shipping arrangements after the first attempt is made. Should delivery fail on all three attempts, the package will return to sender, and we must recharge shipping in order for the package(s) to be re-sent.
Are prices on the website the same as in the store?
Yes, all prices are the same whether in-store or on the website.
Do you ship in extreme cold or hot temperatures?
We ship all year round. If you are aware of an extreme hot or cold spell from New Jersey to your area, please notify the order department that you wish to briefly delay shipment until the weather is more favorable. Please note that the shipping materials we use are not extremely resistant to hot and cold temperatures.
Does shipping via ground service guarantee a delivery date, and can I request a certain time that I am available?
By selecting ground service, this does not guarantee a delivery date, it is rather an approximation. For example, the normal transit time from New Jersey to New York is 1 business day, however there have been cases where it has taken 2 days. Therefore it is best to use the delivery schedule as, in this case, 1 to 2 days; be sure to give yourself ample time for delivery. As for time of day, it all depends on what stop you may be for the delivery truck. We cannot guarantee, for example, a delivery time of 12-3pm; it would rather encompass the entire delivery time of 9am to 7pm.
How long does shipping take from New Jersey to where I am?
Approximate estimations to East coast is 1-3 business days, to Midwest is 3-5 business days, and to West Coast is 5-7 business days.
Do you ship to a business address and/or a P.O. Box?
Yes we do ship to business addresses, which is a little less expensive and recommended if no one is at your home address to sign for the delivery. You must be sure to include the business/company name in the ship-to information to ensure that the package(s) are routed properly. We cannot, however, ship to P.O. Boxes under any circumstances.
Does an item being on the website guarantee the quantity that I am requesting on my order?
Seeing an item on our site does not guarantee that we have, for example, 20 cases in stock. If we have one bottle on the shelf in our store, that item will show as being in stock. Should you order 12 bottles of something that we only have 4 bottles of on hand, we will notify you of this discrepancy by phone or email.
Do you ship outside of the United States?
Unfortunately no, currently we only ship within the United States.
What is required to pickup an order, and can I send someone else to pickup my order?
You will need at least one form of valid identification and the order confirmation number. If you are without those items, you may show the credit card that the order was billed to. You may have someone else pickup the order for you, but they will also need proper identification and the order number as well.
Do you sell gift certificates?
Yes, we have gift cards available in any denomination. Gift certificates are available for in-store use only at this time, and are available at any register. We can mail gift certificates for you, however they must be sent as a FedEx letter so they can be properly tracked and delivered since it is the same as sending cash in the mail. There is a $4 fee for the FedEx service.